Last updated: 18 August 2026

Last updated: 21 August 2026

Hair Remedies respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Hair Remedies collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us or otherwise interact with our business.

1. Information We Collect

Depending on how you interact with Hair Remedies, we may collect personal information including:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and purchase information;

• payment and transaction information;

• information you provide when contacting us;

• website usage and technical information; and

• information you provide when subscribing to marketing communications.

We aim to collect only information that is reasonably necessary for operating our business and providing our products and services.

2. How We Collect Information

We may collect personal information when you:

• place an order;

• create an account;

• contact us;

• subscribe to our mailing list;

• enter a promotion or competition;

• interact with our website; or

• otherwise communicate with Hair Remedies.

Certain information may also be collected automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We may use your personal information to:

• process and fulfil orders;

• arrange delivery;

• process payments;

• communicate with you about your order;

• respond to enquiries;

• provide customer support;

• operate, maintain and improve our website, products and services;

• send marketing communications where permitted;

• administer promotions or competitions;

• prevent or investigate suspected fraudulent activity; and

• comply with applicable legal and regulatory requirements.

4. Payment Information

Payments may be processed through third-party payment providers.

Hair Remedies does not generally need to store your complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

5. Sharing Your Information

We may disclose relevant personal information to trusted third parties that assist us in operating our business, including:

• payment providers;

• delivery and courier providers;

• website and e-commerce service providers;

• technology and hosting providers;

• marketing and communication providers; and

• professional advisers where reasonably necessary.

We only disclose information where reasonably necessary for the relevant service or where required or authorised by law.

Hair Remedies does not sell your personal information.

6. Overseas Disclosure

Some third-party service providers used to operate our website, process payments, provide technology services or communicate with customers may store or process information outside Australia.

The countries in which information may be processed will depend on the service providers used by Hair Remedies from time to time.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Where it is practicable to identify the countries in which overseas recipients are located, we will update this Privacy Policy accordingly.

7. Marketing Communications

If you subscribe to receive marketing communications from Hair Remedies, we may send you information about products, promotions, offers and business updates.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary to process or manage an order you have placed.

8. Cookies

Our website may use cookies and similar technologies to:

• operate website functionality;

• remember preferences;

• understand how visitors use our website; and

• improve your online experience.

Some cookies may be provided by third-party services used by our website.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

We will respond to requests within a reasonable period and in accordance with applicable legal requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, taxation or legal purposes.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

12. Privacy Concerns & Complaints

If you have a concern or complaint about how Hair Remedies has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will endeavour to acknowledge and respond to your complaint within a reasonable period.

If your concern is not resolved to your satisfaction and the Privacy Act applies, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

13. Automated Processing & Decision-Making

We may use technology and automated systems to assist with the operation of our website and online store, including order processing, payments, fraud prevention, website functionality and customer communications.

Hair Remedies does not currently use personal information in automated decision-making processes that we reasonably expect would significantly affect an individual's rights or interests.

If we introduce automated decision-making of this nature in the future, we will update this Privacy Policy, where required by applicable privacy law, to explain:

• the kinds of personal information used in the operation of the computer programs;

• the kinds of decisions made solely by the operation of those computer programs; and

• the kinds of decisions for which computer programs perform a function substantially and directly related to making the decision.

We will keep our privacy practices and this Privacy Policy under review as our business and use of technology develops.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Hair Remedies is not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.

15. Children's Privacy

Our website and products are not specifically directed towards children, and we do not knowingly collect personal information from children for marketing purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers, technology or legal obligations.

The current version and its last updated date will be published on this page.

17. Contact Us

If you have a question, concern, complaint or request regarding your personal information or this Privacy Policy, please contact:

Hair Remedies
Website: www.hair-remedies.com.au
Email: info@hair-remedies.com.au
ABN: 38 832 770 932