Last updated: 18 August 2026

At Hair Remedies, we take pride in the quality of our products and want you to have a positive experience when shopping with us.

This Refund & Returns Policy applies to purchases made through the Hair Remedies website and should be read together with our Website Terms & Conditions.

Australian Consumer Law

Hair Remedies complies with the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded, restricted or modified by this policy.

If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy, which may include a repair, replacement, refund or other appropriate remedy depending on the circumstances.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges for change of mind, including where you have ordered the wrong product, selected the wrong item, no longer require the product or decide the product is not suitable for your personal preferences.

For hygiene and safety reasons, we do not accept change-of-mind returns of products that have been opened or used.

This does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If you receive a product that:

• is faulty or defective;
• arrives damaged;
• is materially different from its description;
• is the incorrect product; or
• otherwise does not meet an applicable consumer guarantee,

please contact us as soon as reasonably possible.

Depending on the circumstances, we may provide a replacement, refund or another appropriate remedy in accordance with the Australian Consumer Law.

Products That Have Been Opened or Used

Due to the nature of our hair and personal-care products, we generally cannot accept returns of opened or used products where the request is solely due to a change of mind.

However, if you believe an opened or used product is faulty, defective, unsafe or otherwise does not meet an applicable consumer guarantee, please contact us. Your consumer rights still apply.

Please do not dispose of the product before contacting us, as we may need information about the product to assess your concern.

Allergic Reactions or Sensitivity

If you experience an unexpected reaction or sensitivity after using a Hair Remedies product, discontinue use and seek appropriate medical advice if necessary.

Please contact us with details of the product, your order number and the nature of your concern so that we can investigate the matter.

Individual results and sensitivities can vary between customers. A lack of a particular cosmetic or hair-care result does not necessarily mean that a product is faulty.

Nothing in this section limits your rights under the Australian Consumer Law.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide photographs of the product, packaging and shipping label to help us assess the issue and, where necessary, investigate the matter with the delivery provider.

Incorrect Products

If we have sent you an incorrect product, please contact us before returning it.

We will arrange an appropriate solution and, where necessary, provide instructions for returning the incorrect product.

Where the incorrect product was supplied by Hair Remedies, we will cover reasonable return shipping costs.

How to Request a Refund or Return

Please contact us before sending any product back.

To help us process your request, please provide:

• your full name;
• order number;
• date of purchase;
• product name;
• a description of the issue; and
• photographs or other relevant information where requested.

Email: info@hair-remedies.com.au 

We will review your request and advise you of the appropriate next steps.

Return Shipping

Where a product is confirmed to be faulty, defective, damaged or incorrectly supplied, Hair Remedies will arrange or reimburse reasonable return shipping costs where appropriate.

For any return offered at our discretion for reasons other than a product issue covered by the Australian Consumer Law, the customer may be responsible for return shipping costs.

Refunds

Where you are entitled to a refund, the refund will generally be made to the original payment method used for the purchase.

Once approved, please allow reasonable processing time for the refund to appear in your account. Processing times may also depend on your bank or payment provider.

Sale and Promotional Items

Sale and promotional products are covered by the same consumer rights as full-price products.

Purchasing a product at a discounted price does not remove or reduce your rights under the Australian Consumer Law.

Contact Us

If you have a concern about your Hair Remedies order or product, please contact us and give us the opportunity to assist you.

Hair Remedies
Website: www.hair-remedies.com.au
Email: info@hair-remedies.com.au 

We aim to handle all customer enquiries fairly and promptly while respecting your rights under the Australian Consumer Law.

 

*Hair Remedies reserves the right to update this policy from time to time. Any updated version will be published on this website*